Return Policy
Your returns are welcome. Our first goal here at AllTimeAuto.com is customer satisfaction. We offer a No Hassle 30 day money back on all uninstalled parts. You must speak to a customer representative first (1-800-991-6090) sales@alltimeauto.com . In order to ensure a speedy delivery to you, some of our orders are sent directly to you from the manufacturer. Please do not send your returns back to the address it came from until you have spoken to us first. If you send your return back without an RA Number (Return Authorization Number) there is a good chance it will get Lost in The Shuffle Keep Your RA Number and Return Tracking Number If for some reason we are not able to locate your return and you can not provide us with your RA Number and return tracking number we will not offer a credit or exchange. Your credit will be processed as soon as we receive contact from the warehouse or manufacture stating that they have received your returned item. The customer assumes all return shipping costs. If we offer free shipping the customer will be credited the item purchase price minus a 20% restocking fee or the cost of our original shipping expenses which ever is greater. All handling fees / freight costs charged at the time of order are non-refundable. All returns must be in the original box in off the shelf condition. Products that are bent, scratched, cut, drilled, or otherwise not in right out of the box condition are not re-sellable and will not be credited. All items returned in non re-sellable condition will be shipped back to the customer at the customers expense. It is the customers responsibility to obtain insurance on items being shipped back to us. Any items damaged in the return freight will not be credited and it will be the customers responsibility to file a claim with the shipper for reimbursement.
Superchip products are 30 day satisfaction guaranteed. All returns must have an RA# assessed to it and be postmarked within 35 days of original shipment. Customer assumes all return shipping costs. A 20% restocking fee will not be charged for Superchip returns.
Received A Damaged Order If your order arrives with obvious freight damage, refuse the shipment and note the damage with the deliverer. The shipper will return the merchandise to us. Notify us by phone or e-mail and we will ship a replacement immediately. Replacements will be shipped at the same ship rate as originally ordered. (If ordered ground the replacement will be shipped ground to you , if you ordered 1 day the replacement will ship 1 day.) We are not responsible for loss of time or inconvenience and will not expedite freight at out expense. If you discover that your order was damaged after receiving it, Notify us by phone or e-mail and we will ship a replacement immediately. Replacements will be shipped at the same ship rate as originally ordered. (If ordered ground the replacement will be shipped ground to you , if you ordered 1day the replacement will ship 1 day.) We are not responsible for loss of time or inconvenience and will not expedite freight at out expense.
Orders That Shipped By Freight Truck Some items are too large to ship by UPS or FedEx. The return of orders that were shipped by freight truck will not be subject to a 20% restocking fee. Instead, these returns will incur a $160.00 return fee plus manufacturer restocking fees (if applied). AllTimeAuto.com will pay for all the freight and shipping charges and the customer is not responsible for these charges. Important! items that are shipped by freight truck must not be signed for until the product has been inspected for damage. Once signed for by any one at ship to location the package is considered delivered and any damage discovered is the responsibility of the customer. AllTimeAuto will have nothing to do with crediting or reimbursment of these items. It is your responsibility to file damage claims with the shipper.
Defective or incorrectly shipped items.
Exchanges on defective or incorrectly shipped items allowed if Alltimeauto.com is notified within 14 days of original shipping. We will assume all shipping expenses for the exchange of defective or incorrectly shipped items that are determined to be the fault of Alltimeauto.com , the manufacturer or the shipping company (freight truck deliveries excluded). Important: There will be absolutely no compensation awarded to the customer for any inconvenience (loss of time, mechanic or installation fees) that may be caused. All exchanges that fall under the Defective or incorrectly shipped items category will be shipped at the same ship rate as originally ordered. (If ordered ground the replacement will be shipped ground to you , if you ordered 1day the replacement will ship 1 day.) We are not responsible for loss of time or inconvenience and will not expedite freight at out expense.
Defective Items Shipped Next Day, 2 Day, 3 Day Select Freight. All defective orders that were originally shipped by any of the above expedited freight. Customer will have the option to get a credit on the freight charges paid and receive the replacement item by ground shipping. Or to keep the original shipping method and not receive a credit.
Incorrect Items Shipped Next Day, 2 Day, 3 Day Select Freight. Incorrectly shipped items that were originally shipped by any of the above expedited freight. That are deemed to be the fault of AllTimeAuto.com. The customer has the option of the freight to be credited and all replacement items will be shipped by ground freight. Or the replacement Items will be shipped by the original shipping method but no credit will be issued.
Items That Don't Fit.
All of our part numbers are based on the manufacturers application guides. The manufacturers have done extensive research to ensure a good fit for each part number provided. If the customers vehicle exhibits any extenuating circumstances that may cause the purchased item not to fit. And it is determined that the correct part was shipped for the vehicle application information that was provided at the time of sale. Then all return claims will fall under the standard guidelines laid out in our return policy.
Exhaust Kits
Our exhaust kits are designed to fit the most common applications for each vehicle. On rare occasions, due to some inconsistencies between one vehicle of the same model and year to another, some additional parts or tubing may be required to complete your exhaust system. On these rare occasions if it is determined that the correct part was shipped for the vehicle application information that was provided at the time of sale. The customer assumes all costs (parts and shipping) for any additional parts that may be needed to complete the exhaust system. Installed exhaust systems are not returnable.
Not What I Expected. When the customer places an order it is assumed that the customer has read the guidelines on this page. It is also assumed that the customer is fully aware of what they are purchasing. By placing an order you are taking full responsibility of your purchase and any returns will strictly follow the return policies stated on this page. Regardless of the reason (too long, not long enough, wrong color, etc.) We encourage shopping locally to find exactly what you are looking for and then coming here for the best prices. NOTE: it is not possible for us to have an image of every part number being sold. We try to provide images that best capture the concept and appearance of the product. Never assume the image is exactly what you are purchasing. If you purchase a product that is not what you expected your return is welcome, but all expenses of shipping the product to you and getting the return back will be the sole responsibility of the purchaser. All handling fees are non refundable and you may be responsible for any additional restocking fees charged by manufacturers.